ORDER FULFILLMENT

At HELMECHA, we prioritize both efficiency and accuracy to ensure your order arrives promptly and in excellent condition.

• Standard Processing Time: Orders are typically processed and prepared for shipment within 1–3 business days.
  
• High-Demand Periods: During new product launches, restocks, or special promotions, processing may take up to 1–10 business days. We appreciate your patience during these times.

If you haven't received a tracking number after 3 business days, please don't hesitate to contact us.

SHIPPING CONFIRMATION AND ORDER TRACKING

You will receive an order confirmation email shortly after completing your purchase. If this email doesn't appear in your inbox, we recommend checking your spam or promotions folders.

Once your order has shipped, you’ll receive a follow-up email containing a tracking number. Please note that tracking information may take up to 24 hours to update after the initial scan by the carrier.

We recommend using the provided tracking number to stay up to date on your delivery status.

TRANSIT AND DELIVERY TIMES

DOMESTIC:

• USPS Priority: 1-3 Business Days
• USPS First Class:  1-6 Business Days
• USPS Parcel Ground: 2-8 Business Days

INTERNATIONAL:

• DHL Delivery: 3-14 Business Days
• UPS: 3-14 Business Days

Please note that these timeframes are estimates provided by USPS and do not include our order processing time. Business days exclude weekends and public holidays.

CUSTOMER RESPONSIBILITIES

Please ensure that your shipping address is accurate at the time of purchase. If an incorrect or incomplete address results in a returned package, you will be responsible for any additional shipping fees required to resend your order.

We also encourage you to closely monitor your tracking information and ensure timely collection of your package from the delivery location to avoid missed deliveries or returned shipments.

International Customers:

While we strive to offer transparent pricing, please be aware that international orders may be subject to customs duties, taxes, and additional fees upon delivery. These charges are determined by your country’s customs regulations and are the responsibility of the customer. We recommend contacting your local customs office for more information on potential charges prior to placing your order.

MISPLACED OR LOST ORDERS

While HELMECHA takes great care to ensure your orders are shipped promptly, we are not responsible for packages that are lost or misplaced once they are in the possession of third-party carriers. If you haven’t received your package by the estimated delivery date, we recommend checking with your local post office, as packages sometimes arrive a few days after the estimated delivery date. Please note that if USPS has marked the package as "Delivered," they typically do not accept claims for missing items.

YES, we currently do ship internationally.

International Shipping Fees: Please note that while we strive to provide transparent pricing, international shipments may incur additional customs duties, taxes, and fees upon delivery, which are determined by the destination country’s regulations. These fees are the responsibility of the customer and are not included in the purchase price. We recommend contacting your local customs office for more information regarding potential charges.

Please see the list of countries below:

• Canada
• United Kingdom
• Australia
• Austria
• Belgium
• Czechia
• Denmark
• Finland
• France
• Germany
• Ireland
• Italy
• Japan
• Netherlands
• New Zealand
• Norway
• Poland
• Portugal
• Singapore
• South Korea
• Spain
• Sweden
• Switzerland
• Malaysia
• South Korea

• Standard Processing Time: Orders are typically processed and prepared for shipment within 1–3 business days.
  
• High-Demand Periods: During new product launches, restocks, or special promotions, processing may take up to 1–10 business days. We appreciate your patience during these times.

If you haven't received a tracking number after 3 business days, please don't hesitate to contact us.

HELMECHA ships orders via USPS.

Once your tracking number is provided, we recommend checking the status on the USPS website the following business day, as tracking information typically updates after the initial scan by the shipping provider.

Estimated Delivery Timeframes:

• USPS Priority Mail: 1–3 business days
• USPS Ground Advantage: 1–6 business days
  
  🔍[Look up USPS tracking number]

HELMECHA ships orders via USPS, with additional carrier options available such as UPS and DHL.

Once your tracking number is provided, we recommend checking the status on the respective carrier’s website (USPS, UPS, or DHL) the following business day, as tracking information typically updates after the initial scan by the shipping provider.

Estimated Delivery Timeframes:

• USPS First Class Package International: 7–21 business days
• USPS Priority Mail International: 6–10 business days
• USPS Priority Mail Express International: 3–5 business days
• DHL Express Worldwide: 2–3 business days
• UPS Worldwide Expedited: 3–4 business days
  

Please note that international delivery times may vary depending on customs processing and the destination country.

🔍[Look up USPS tracking number]

🔍[Look up UPS tracking number]

🔍[Look up DHL tracking number]

International Shipping Fees: Please note that while we strive to provide transparent pricing, international shipments may incur additional customs duties, taxes, and fees upon delivery, which are determined by the destination country’s regulations. These fees are the responsibility of the customer and are not included in the purchase price. We recommend contacting your local customs office for more information regarding potential charges.

If your order is returned to HELMECHA due to an incorrect or undeliverable shipping address, a new shipping fee will be required to resend the package.

Please email us with your updated address, and we will provide an invoice for the additional shipping cost.

Once a package has been shipped via USPS, HELMECHA is not responsible for any lost or stolen parcels. Unfortunately, we are unable to offer refunds or replacements for packages marked as delivered.

If your package is missing, we recommend checking with your local post office, as items may occasionally arrive a few days after the stated delivery date. Please note that if USPS has marked the package as "Delivered," they typically do not accept claims for missing items.

Our return and exchange policy applies to apparel items only, and is valid for domestic (U.S.) orders. All requests must be initiated within 20 days of the delivery date.

To begin a return or exchange, please use our [RETURN & EXCHANGE PORTAL] to check your eligibility. If eligible, you will receive further instructions via email.

Eligibility & Conditions

• Items must be unwashed, unaltered, in original condition, with original packaging and tags attached
• A 10% surcharge may apply for items that do not meet these return conditions
• Final Sale Items (including Misprint, Last Chance, and Clearance items) are not eligible for return or exchange

Exchanges (Size Only):

• Applies to apparel items being exchanged for a different size
• Free shipping both ways
• Exchange orders are shipped after we receive and inspect the returned item
• Exchanges are subject to product availability

Returns (Non-Exchange):

• Customers are responsible for return shipping costs
• Refunds are issued to the original payment method after we receive and inspect the returned item
• Original shipping costs are non-refundable

Defective or Incorrect Items:

If you received a defective or incorrect item, please use the portal to initiate an exchange — these cases are eligible for replacement regardless of size.

FOR INTERNATIONAL ORDERS: RETURN AND EXCHANGE POLICY DOES NOT APPLY.

THERE ARE NO RETURNS OR EXCHANGES. EVERY SALE IS FINAL. (INTERNATIONAL ONLY)

⚠ Please review our Return and Exchange Policy to ensure your item meets the eligibility requirements before submitting a request.

Easily start your exchange via our [EXCHANGE PORTAL] using your order number and email.

Eligible requests will receive an email with return instructions and postage details.

FOR INTERNATIONAL ORDERS: RETURN AND EXCHANGE POLICY DOES NOT APPLY.

THERE ARE NO RETURNS OR EXCHANGES. EVERY SALE IS FINAL.

⚠ Please review our Return and Exchange Policy to ensure your item meets the eligibility requirements before submitting a request.

For approved EXCHANGE requests, please drop off your return package at USPS using the provided prepaid label within 7 days of approval. Your exchange item will be shipped after we receive and inspect the returned item, typically within 2–5 business days of its arrival at HELMECHA.

For RETURNS (non-exchange), customers are responsible for return shipping. Once your return is received and inspected, a refund will be issued to your original payment method, excluding shipping costs. Please allow 3–7 business days for the return to be processed after delivery.

FOR INTERNATIONAL ORDERS: RETURN AND EXCHANGE POLICY DOES NOT APPLY.

THERE ARE NO RETURNS OR EXCHANGES. EVERY SALE IS FINAL. (INTERNATIONAL ONLY)

Once a Limited Release item is sold out, it is no longer eligible for return.

Interested in joining our ambassador program? Contact us for more details!